We are looking for a Full timecontract employee for a Telecommunications Analyst. The contractor, under general supervision, works with business partners within multiple business processes to align technology solutions with business strategies. Supports moderately to highly complex Technology Services processes. Serves as a team member, sometimes as a technical escalation. Below are some examples or essential job functions Identifies the need for technical assistance to help in problem resolution may work with technical assistance to resolve problems resolves and escalates issues as appropriate informs clients of problems, issues, and resolutions ensures IT solutions meet client needs May design, implementation, and optimize voice, contact center, messaging, and collaboration infrastructure and solutions Evaluates installs, configures new voice technology, and integrates planning activities Fields incoming issues and problems tickets from end-users to resolve hardware and software issues Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution Maintains and enhances the performance of all new and existing telecommunications systems within the organization Tests fix and perform post-resolution follow-ups to ensure problems have been adequately been resolved Performs preventive maintenance, including the installation of service packs, patches, hotfixes, anti-virus software, and etc. If you are interested in this opportunity, please apply here jobboardapplyJID000000515 Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.