Title of Position Technical Systems Analyst III (Support Role) Department IT Reports to IT Manager Overall Responsibility Provides knowledge and expertise in a broad spectrum of technologies including servers, storage, backup systems, networking, and security at a Tier 3 level. Serves as an escalation point for technical issues related to new initiatives in operations as well as to the operational infrastructure already in place Responsible for the technical and integration maintenance of technical initiatives and projects. . Provide Tier 3 level engineer support for all environments Administer VMware Horizon virtual desktop infrastructure Perform technical project lead functions in the design and review of new server systems and business applications. Analyze and resolve complex enterprise system hardware and software problems, collaborating with peer teams and vendors for solutions Monitor system performance and respond to critical system alerts promptly. Escalate incidents as necessary. Provide guidance to junior level staff when necessary Consults with Vendors, executives, and internal customers Term Contract to Direct Hire Qualifications Bachelorrsquos degree in Computer Science CCNA and Basic Network Troubleshooting Three plus years performing server hardware, operating system, software installation, and configuration Three plus years performing administration and engineering type duties within an enterprise environment Windows 2008 and up environment Vmware Knowledge Working knowledge of Storage Area Network infrastructure and configuration, in support of all virtual systems Understands security policies and group policies and implements best practices Experience documenting issues and resolution, as well as configuration and process management. Ability to communicate effectively with the engineering team and application business owners, prioritize and execute tasks in a fast paced environment. Associated topics: equipment, ip, maintenance, network, satcom, satellite, server, system engineer, system specialist, technician
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